Little America Hotel in Flagstaff, Arizona offers hospitality and comfort to Northern Arizona with newly remodeled hotel rooms, several meeting and banquet rooms and The Silver Pine Restaurant and Bar. Because they are part of a larger corporate company, we did not change anything about their branding or website, but rather helped them market themselves on social media, manage their reputation on travel and user review websites, as well as take a lot of photographs showcasing the Silver Pine Restaurant and Bar and the hotel rooms and amenities.
In the hotel industry, trust is crucial, reputation is everything and review are a plenty!
With reviews coming in on several platforms including Facebook, Google
and Yelp, our team took some of the weight off of the client’s shoulders by monitoring and responding to reviews, as well as teaching them best practices
for responding to reviews and dealing with negative reviews
(which are rare – but still can happen to anybody!)
SOCIAL MEDIA STRATEGY
This very well established, industry leading hotel with locations throughout the West was going through a property wide construction remodel and requested a bigger and better digital presence.
We worked with both the onsite and corporate team to better understand the 7 property brand and their long term goals. Together, we were able to bring their social media presence up several notches and we continue to do so.